Last spring the Seneca Niagara Resort and Casino announced the Arrival Experience – a year and a half long $40 million renovation project.

On December 11, the completion of the first phase of that project was revealed – a new hotel registration and VIP service area. Behind the new desk is a 60 foot video screen featuring 8,000 LED lights. The new screen is capable of producing some impressive and incredible video displays.

Members of the Seneca Nation and the Tribal Council gathered in the lobby of the hotel for the official reveal and ribbon cutting ceremony.


The new hotel registration desk is located in the lobby just outside the Sixth Street entrance to the Casino gaming room floor.

The ceremony began with a video on the new screen that featured scenes from the Niagara region, the Seneca Nation, and area events – including the Buffalo Bills.

Seneca Niagara Resort and Casino General Manager Patrick Bassney welcomed the assembled crowd and thanked all of those involved in bringing the project to life.

Seneca Gaming Corporation President Holly Gagnon noted that the new hotel registration desk was just a glimpse of the things to come; adding that they are beaming with anticipation of the things to come.

Current Seneca Nation President Rickey Armstrong S was serving his first term as the Nation’s President 16 years ago when the Seneca Nation first embarked on the endeavour of bringing the Casino to Niagara Falls; a project that President Armstrong called the front door to an experience like no other.

The Do-Wap group The Drifters helped to celebrate the event with an A Cappella performance of “Ruby” and”We Wish You a Merry Christmas” – with a little help from the audience before members of the Seneca Nation and Council made the official ribbon cutting for the new hotel registration desk.

The Drifters returned for one more song – “My Girl” before Patrick Bassney closed out the ceremony by thanking everyone for coming.

Other phases of the renovation project include a new Lobby Bar, a new hotel entrance, a new location for The Three Sisters restaurant, and a newly constructed and landscaped entrance and parking area.


With the latest renovation project, the Seneca Nation has spent over half a billion dollars on renovations and additions to what was once the Niagara Falls Convention Center to create the Seneca Niagara Resort and Casino.